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回复询盘的基本情况分析

客户发来了邮件,如何回复才能提高成功率呢?下面根据本人一点经验,结合实际例子给大家讲解一下,有什么不足的地方,欢迎交流!

买家询盘回复
1.未付款询盘回复:这一环节是一个卖家第一次接触买家,有几个注意事项和大家分享一下:
第一主动出击,当买家下单后应及时主动与买家联系,联系内容可以按照先后顺序包括为打招呼,对产品进一步的介绍,并告知请付款以及时查看库存备货,尽快发货。下面一个不错的回复:
Dear Tracey,
we see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size…Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks


Best Regards

2.已付款订单的回复:主要内容包括确认产品的规格,尺码等等具体事宜,表现卖家的专业性下面是一个不错的例子:

Dear Didi,
I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks
waiting hear from you soon.


Best Regards
3.发货后的回复,从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家,直到买家收到货为止。因为买家付款后都急于收到货物,而邮寄过程一般又是5-10天不确定的,因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。下面是一个不错的例子:
1.Dear David,
The item you order is already sent it out and the tracking number is EA935185185CN
The mail status is as follows:
20071130 21:43:12
SHANGHAI
Dispatch from Sorting Center
This is the status of your order. You will get it soon. Thanks for your support and understanding.

2. UNITED STATES OF AMERICA USSFOA
Handed over to Customs
this is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks

UNITED STATES OF AMERICA 91316
Delivery
Dear alejandro,
I see that you have already got the items. Thanks for your support. I .Hope you like it and we can do more business in the future. Thanks

Best Regards

angelica

4:货物收到后的询问
Dear friend,
How is the item? Are you happy with it? I hope we can do more business in the future.
Best regards
Gerina

Dear Gerina,
I received the boots but I cant sell them be

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